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If players encounter an issue in-game, lose an item, or want to report a rule-breaker, they can use the Ticket System directly from their User Dashboard.

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Opening a New Ticket

To ensure players get help as quickly as possible, the CMS guides them through a structured submission process:
1

Navigate to Support

From the account dashboard, click Support Tickets, then click the Create New Ticket button.
2

Select a Category

Choosing the right category (e.g., Bug Report, Player Report, Account Issue) helps route the ticket to the correct staff member or Game Master.
3

Select a Character

If the issue is related to a specific character (like a stuck character or lost item), the player must select it from the dropdown. This requires the player to have at least one character on their account.
4

Submit Evidence

The player fills out the subject and message. They can provide detailed logs or explanation of the issue encountered.

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Checking Ticket Status

Once submitted, the ticket enters the server’s support queue. A player can check the status of their ticket at any time to see if a Game Master has replied.
When a staff member replies to the ticket, the ticket status will change to “Answered,” and the player can add further comments or close the ticket if the issue is completely resolved.